Customer satisfaction survey

Customer

Name (required)

Email (required)

Company (required)

Position (required)

Product

Completeness of product range:

Product quality:

Quality/price ratio:

Innovative features of the products:

Conformity to technical specification:

Reliability:

Usability:

Comment:

Sales area

Courtesy and helpfulness:

Understanding of customer needs:

Quickness of business proposals:

Comment:

Technical support

Courtesy and competency:

Completeness of technical documentation:

Problem solving:

Comment:

Back Office area

Courtesy and helpfulness:

Quality of customer support:

Quickness to answer customer requests:

Comment:

Communication Area

Completeness of commercial documentation:

Presence in magazines and websites:

Presence at trade fairs and shows:

Website:

Comment: